Wednesday, February 23, 2011

Revealing Too Much May Work to Your Disadvantage

Many of my latest posts have been about effectively communicating with your mechanic in order to avoid possibilities of rip-off and to ensure the success of any auto repair. We’ve talked about what not to tell your mechanic and what questions not to ask your mechanic to avoid giving him a chance to rip you off.

In connection to watching what you say and not say to your mechanic, it’s very important to remember that you shouldn’t reveal too much details to your mechanic—whether it’s about your car or about your life in general.

I’ve mentioned in one of my posts before that it’s not a good idea to mention your own assumption about a problem to your mechanic because he can use that assumption to rip you off. He could just take on that suggestion and build up on it, and you may well spend a lot more than you should simply because of your suggestion or “idea.”

It’s always important that you give your mechanic the space to make his own diagnosis and observation, and let him find out the real problem. All you should do is to help him in the diagnosis by pointing out symptoms that you have observed.

Other than this, you shouldn’t also clue your mechanic in on your activities and on the amount of money that you can and are willing to spend on the repair (more on this next week). Yes, it’s important to build a good relationship with your mechanic. But, while you have not built that up just yet, stick to the basics of the conversation and simply observe. Only when the mechanic has already proven his honesty and only when you have already developed trust on the person should you take the relationship farther than the work level.

No comments:

Post a Comment