Think that the money you spent on car repair was only for the actual part and for the time it took the mechanic to fix the problem? Not in all cases. In many instances, part of the work that you pay for is vehicle diagnosis. In fact, in some situations, a great part of the number of hours that you pay for is spent on checking your vehicle in order to find just what the problem is. Sometimes, depending on the problem, it may take a long time for your mechanic to do the correct diagnosis, so you pay more.
When it is right: Paying for diagnostics is but fair. After all, your mechanic spends a lot of time determining what the exact problem is, something that is necessary to find the right solution and bring your vehicle back to life. It is only right that mechanics be paid for doing a good job. After all, if they do not take diagnostics seriously, they may simply resort to guessing and trial and error, the result of which could be more problems for you.
When it is wrong: Paying for vehicle diagnosis becomes unfair if you find out later on that the mechanic actually failed to pinpoint, and solve, the problem. Consider this: the mechanic tells you that the problem has to do with the spark plugs and persuades you to have the plugs replaced, only for the problem to recur when you’re back on the road. When you bring in your car the second time, you find that it’s actually the coil and not the plugs, so that means you paid for nothing during the first time.
If the latter situation happens, you can ask for a refund from the mechanic or shop, or you can ask that they perform the correct repair free of charge, depending on what your arrangement is.
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