When you bring your car to an auto repair shop, you expect it to be fixed—nobody expects problems or rip-offs. Do you know how important proper communication is if you want the repair or replacement process to be accomplished fast and successfully? By communicating with your mechanic well, you get down to real business smoothly. Now the question: what is the proper way to communicate with your mechanic when you bring in your vehicle for a diagnosis and fix of a problem?
Be factual.
First off, don’t panic about the problem. And don’t rant. The problem’s already there; you can’t do anything about it. What you should do is tell your mechanic what you’ve observed about your car when the problem occurs. Enumerate the symptoms. Don’t exaggerate. You want as accurate a diagnosis as possible, so be factual and objective down to the last detail.
Be direct.
Tell your mechanic what you want done. If there’s anything not clear with you, ask. Don’t beat around the bush and don’t avoid any detail that you feel may not be received by your mechanic well but can help in the diagnosis. And don’t hold back: your mechanic will need your help in diagnosing the problem.
Be honest.
In relation to the last pointer, it’s important that you be honest (a more elaborate discussion is posted HERE) when dealing with your mechanic. If you have any part in the damage that happened to your vehicle, say so. The mechanic can even help you in avoiding a similar incident in the future.
You never know how much hassle you can avoid and how much time you can save on repairs by communicating with your mechanic well. By being factual, direct, and honest with your shop technician, repairs become smoother and faster to accomplish.
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