Are you aware of the work policies in your trusted auto repair shop? Have you heard of such things as quotas from your mechanic? Chances are, you haven’t. Things like this are not openly discussed in these shops.
The fact is, most shops implement a quota or incentive system that pays their mechanics according to the number of hours billed. What does this mean? The more the number of hours billed from customers (meaning, higher expense), the higher the fee to the mechanic. Most mechanics have to meet a daily or weekly quota, the failure of which can lead to their termination.
And what is the implication of this? Well, this policy forces mechanics to prioritize the quantity of work accepted over the quality o f work performed. Because mechanics have to meet a quota, they need to have more customers. As a result, it pushes them to rush their work and to focus less on the efficiency of the task accomplished.
Although you may think that this is unintentional on the part of the mechanic, this is still a form of rip-off. This is one of the reasons mechanics resort to offering services that a car doesn’t really need, or billing you for a service or job that they will not actually perform.
This practice often happens in flat rate auto repair shops. And, it leaves a lot of space for questioning and suspicion. If there’s any way you can find whether your trusted shop is a flat rate shop, do it. And when you find that it is, be wary and be observant about possible practices that you may not know are already ripping you off.
To be or not to be ripped off—sometimes, you can put the decision in your hands. By being cautious and observant, you eliminate the chances of being deceived.
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