The past year, we’ve been talking about repair rip-offs and fraudulent shops, plus secrets that auto repairs keep in order to rip off their customers. Well this year, let’s start with something good, something positive. Let’s give some form of commendation to auto repair shops that do their work well and mechanics that are honest with their clients. And let’s start this off by defining just what a good auto repair shop is.
As I have always stressed in my posts last year, not all auto repair shops are out to rip their customers off. There are some that are genuinely good, focused on the welfare of their customers. And this is what distinguishes a good shop from a bad one. While the latter is solely focused on revenues no matter what it takes, a good shop prioritizes service to its customers.
- It operates on honesty. A good auto repair shop will not keep anything from you. Whether it’s the fact that a certain component has just been misaligned and everything will be back to normal after a realignment is done, or the fact that they plan to use a rebuilt replacement instead of a brand new part, it will keep you fully informed of everything that’s done to your vehicle.
- It shows you all the options available. A good auto repair shop will recognize your right as the vehicle owner and keep you fully in charge of all that needs to be done in your vehicle. It will provide you with all possible means to solve your problem, with their recommendations, but will give you the right to decide in the end.
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