So what’s your auto repair complaint? Have you been ripped off by an auto repair shop? Has the shop charged you for a service it has not actually performed? Or has it done anything to your car that’s not within your agreement? If you have already talked with the mechanic and the manager of the shop, to no avail, it’s probably time you file a complaint with the Bureau of Automotive Repair.
The task may seem like a huge inconvenience, and you may not feel comfortable with all that you may have to go through once your complaint is already being processed. But, remember that you have to do it if you want your issues to be resolved.
Now the question—how do you file a complaint with the agency? Well, there are two ways to do this: by sending them a complaint by mail or by filing the complaint via the agency’s main site. The latter can be done in easy steps. If you’re doing it by mail, however, you will need the forms that you have to fill up. You can request the said forms from the agency.
The process goes like this… Upon receipt of your complaint, the agency will inform you and the complaint will be assigned to a representative to handle it. The representative will investigate the case, visit the repair shop in question, and then review the case later on to make the right decision.
Note that the process can take a long time, but don’t lose hope. Also, keep in mind to keep your complaint comprehensive. Include all the necessary details that will help the agency see what really happened.
Knowing that you have a backup when it comes to automotive repair disputes, you’ll be confident in dealing with problems and issues with auto repair shops.
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